1. Introduction
This Privacy Policy outlines how Pole Haven (“we”, “our”, or “us”) collects, uses, and protects your personal information. We are committed to safeguarding the privacy of our members, website visitors, and anyone who interacts with us. By using our website and services, you agree to the collection and use of your personal information in accordance with this policy.
2. Information We Collect We may collect the following types of personal information:
2.1. Personal Information: Your name, email address, phone number, date of birth, and billing information when you sign up for memberships, book classes, or make purchases. 2.2. Medical Information: If applicable, we may collect details of medical conditions, injuries, or pregnancy that are relevant to and necessary for your participation in classes. 2.3. Usage Data: Information about how you use our website, including your IP address, browser type, device information, and pages visited. 2.4. Payment Information: Payment details for processing memberships, class bookings, and other purchases, handled securely by third-party payment processors.
3. How We Use Your Information We use your personal information for the following purposes: 3.1. To Manage Memberships and Class Bookings: We use your contact details to communicate with you about your membership, class schedules, cancellations, and any changes to your bookings. 3.2. Payment Processing: To process payments for memberships, class bookings, and purchases. 3.3. Marketing and Promotions: With your consent, we may send you promotional offers, newsletters, and updates about upcoming events or workshops. You can opt-out of these communications at any time. 3.4. Health and Safety: To ensure the safety of participants in our classes, we may collect and use medical information, including pregnancy and injury status, with your consent. 3.5. Improving Our Services: We analyze website usage data to help improve the user experience and our service offerings.
4. How We Protect Your Information 4.1. We are committed to ensuring the security of your personal information. We have implemented appropriate physical, technical, and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration. 4.2. Payment information is securely processed by third-party payment gateways, and we do not store sensitive payment details such as credit card numbers on our systems.
4.3. In addition, all our employees are obliged to respect the confidentiality of any personal information held by Pole Haven.
5. Sharing Your Information We will not sell, rent, or share your personal information with third parties, except in the following cases: 5.1. Service Providers: We may share your data with trusted third-party providers who assist us in operating our website, processing payments, or delivering services. These parties are obligated to keep your information secure and confidential. 5.2. Legal Requirements: We may disclose your information if required to do so by law, or in response to a legal request, such as a subpoena or court order.
5.3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.
6. Cookies and Tracking Technologies 6.1. We use cookies and similar tracking technologies to enhance your experience on our website. Cookies allow us to remember your preferences and tailor the site to better suit your needs. 6.2. You can control the use of cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
7. Your Rights 7.1. Access and Correction: You have the right to access and correct any personal information we hold about you. 7.2. Data Deletion: You may request the deletion of your personal information, except where we are legally required to retain it. 7.3. Opt-Out of Marketing: You can opt-out of receiving promotional communications by following the unsubscribe instructions included in our emails or by contacting us directly. 7.4. Data Portability: Upon request, we will provide you with a copy of your personal data in a structured, machine-readable format. 7.5. Lodging a Complaint: If you believe we have breached your privacy rights, you may lodge a complaint with or if you are not satisfied with how we handle your enquiry or complaint, you can contact the Office of The Australian Information Commissioner on Tel: 1300 363 992 or email: enquiries@oaic.gov.au.
For more information about privacy issues in Australia and protecting your privacy, visit the Office of the Australian Information Commissioner’s website at www.oaic.gov.au.
8. Data Retention We will retain your personal information for as long as necessary to provide our services to you or as required by law. If you cancel your membership, we will only retain the necessary information for legal, tax, or regulatory purposes.
9. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of any third-party sites you visit.
10. Updates to This Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email or via our website. Your continued use of our services after any updates constitutes your acceptance of the revised policy.
11. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Pole Haven info@polehaven.com.au 3/39-51 Intrepid St Berwick 3806
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By using our services and website, you agree to the terms outlined in this Privacy Policy.